Book Summary: Amaze Every Customer Every TimeeBook - 2014
Shep Hyken's book Amaze Every Customer Every Time explains that you have a competitive edge when you amaze your customers every time they deal with you, regardless the state of the economy or the dynamics of the marketplace in which you operate. To achieve that, it is necessary to have a customer-centered culture made up of employees who are themselves amazed. This summary highlights the five elements that are necessary to create customer experiences that amaze: 1) Great leaders; 2) Right culture; 3) One-on-one tools; 4) Unmatched service; 5) A vibrant community.
Publisher: [United States] : Business Book Summaries : Made available through hoopla, 2014.
Branch Call Number: eBook hoopla
Characteristics: 1 online resource