Introduction to the ITIL Service LifecycleeBook - 2011
The "Introduction to the ITIL® Service Lifecycle" introduces IT service management and ITIL. It summarises the best practices described in the core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle. Key features: Introduces the basic concepts of the ITIL service lifecycle, and its benefits Provides a summary of each of the five stages of the lifecycle Includes references to the five core publications, providing an essential companion to them
Publisher: [United States] : The Stationery Office Ltd : Made available through hoopla, 2011.
Branch Call Number: eBook hoopla
Characteristics: 1 online resource