This Is Service Design Thinking
Basics, Tools, CasesBook - 2011
"Twenty-three authors from the global service design community invested their knowledge, experience and passion to create this ... book. It introduces service design thinking to beginners and students, and will be a valuable resource for consultants, marketers, innovators and design professionals."--Cover.
Publisher: Hoboken, New Jersey :, WILEY,, 
Branch Call Number: 658.812 ST
Characteristics: 373 pages : illustrations ; 24 cm