Conflict 101

Conflict 101

A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work

Book - 2011
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"CONFLICT 101 gives you the tools you need to navigate relationships, build compromises and collaborations, and not only get your people back on track, but channel the energy of the disagreements into positive results. You'll discover practical immediately usable ways to: build trust among coworkers; harness negative emotions; encourage apologies and forgiveness; use a solution-seeking approach to resolving employee differences; and say what needs to be aid in any situation involving interpersonal tension."--P. [4] of cover.
Publisher: New York : American Management Association, c2011.
ISBN: 9780814417119
0814417116
Branch Call Number: 658.3145 SH
Characteristics: viii, 264 p. : ill. ; 23 cm.

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